Complaints process

Last updated: 19 June 2026

How to complain

Email us at hello@leadandtrade.co.uk with “Complaint” in the subject line, or use our contact form. Please include your name, what happened, any reference numbers, and what outcome you're looking for.

What happens next

• We acknowledge your complaint and may ask for more detail.
• We investigate fairly, contacting other parties where relevant.
• We aim to provide a resolution or update within a reasonable timeframe.

Disputes about leads

If your complaint is about a specific lead, tradespeople should also raise a dispute from the dashboard. See our refund policy.

Important

Lead and Trade introduces homeowners and tradespeople but is not a party to the works contract between them. For disputes about the work itself, the homeowner and tradesperson should resolve matters directly; we will assist with information where we reasonably can.