Your details stay private
When you post a job, your phone number, email, full name and full address are kept private. Tradespeople first see a privacy-safe preview — only the trade, job type, rough area and an outward postcode (for example BS3). Your contact details are only shared with a tradesperson once they unlock your job through the platform.
Clear consent, every time
We ask for clear consent before sharing a privacy-safe version of your job with suitable local tradespeople, and we record exactly what you agreed to. Marketing messages are always separate and optional.
No fake trust signals
- No fake reviews or ratings.
- No invented contractor counts or fake “jobs completed” numbers.
- No verification badges unless verification is genuinely complete.
- No fake scarcity or pressure tactics.
Tradesperson verification
Tradespeople build a transparent profile and can submit documents such as insurance and trade credentials for review. Verification statuses are honest: unverified, pending review, documents supplied, verified, rejected or suspended. We only display a verified badge when it's true.
Disputes and refunds
If a tradesperson unlocks a genuinely bad lead — for example fake, duplicate or grossly inaccurate — they can raise a dispute through a clear process. See our refund policy and lead quality policy.
Reporting a problem
If something doesn't look right, contact us or use our complaints process. We take misuse of the platform seriously.